Payment & Refund Policy

Last Updated: August 2, 2026

This Payment & Refund Policy applies to all bookings made through globalcounselling.in (the “Platform”) for consultations with psychiatrists listed on the Platform. Please read this Policy carefully before booking an appointment. By making a booking, you agree to the terms below.

1. Nature of Service

Global Counselling is a discovery and booking platform. We enable you to find, compare, and book appointments (online or in-clinic) with independently practicing, verified psychiatrists.

Global Counselling is not a clinic, hospital, or healthcare provider and does not itself deliver medical or psychiatric treatment. Each psychiatrist operates independently through their own clinic or practice and is solely responsible for the consultation, treatment, and any related clinical decisions.

2. Payments

• Consultation fees are displayed on the respective psychiatrist’s profile before booking.
• Payments are accepted through the payment methods available on the Platform, including cards, UPI, net banking, wallets, or other supported payment methods.
• Payments are processed through secure third-party payment gateways. Global Counselling does not store your complete card, UPI, or banking credentials.
• After successful payment, you will receive a booking confirmation via Email and/or SMS.
• All prices include applicable taxes unless stated otherwise.
• Please verify the doctor, appointment date, time, and consultation type before completing payment.

3. Cancellations

• You may cancel a confirmed booking up to 24 hours before the scheduled appointment.
• Cancellations made at least 24 hours in advance are eligible for a refund as described in Section 5.
• Cancellations made less than 24 hours before the appointment are not eligible for a refund, unless approved by the treating psychiatrist or clinic.
• You may cancel your appointment through My Account or by contacting us at hello@globalcounselling.in or +91 98765 00000.

4. No-Shows and Missed Appointments

• If you do not attend your appointment without cancelling at least 24 hours in advance, the consultation fee will not be refunded.
• Instead, the appointment may be rescheduled to another available date and time, subject to the psychiatrist’s availability, at no additional cost.
• Rescheduling after a No-Show is generally permitted only once per booking and remains at the psychiatrist’s discretion.
• If the psychiatrist is unavailable or unable to conduct the consultation, you may choose either a full refund or a rescheduled appointment.

5. Refunds

• Refunds are processed by the treating psychiatrist’s clinic, not directly by Global Counselling.
• Global Counselling assists in coordinating refund requests with the clinic.
• Approved refunds are generally processed within 7 days.
• Refunds will be credited to the original payment method unless otherwise agreed.
• Actual credit timing depends on your bank or payment provider.
• Refund requests can be submitted directly to the clinic or by contacting hello@globalcounselling.in.
• No refunds will be provided for completed consultations unless the psychiatrist or clinic determines that the service was materially deficient.

6. Rescheduling

• Appointments may be rescheduled up to 24 hours before the scheduled time without additional charges, subject to availability.
• Requests made less than 24 hours before the appointment will be handled under the No-Show Policy unless otherwise approved by the psychiatrist.

7. Failed or Duplicate Transactions

• If your payment is deducted but the booking is not confirmed because of a technical issue, please contact us at hello@globalcounselling.in with your transaction details.
• After verification with the payment gateway, we will arrange either a booking confirmation or refund, usually within 7 working days.
• Duplicate payments for the same booking will be refunded within 7 days after verification.

8. Limitation of Liability

1. Global Counselling acts only as an intermediary connecting patients with independently practicing psychiatrists.
2. Global Counselling does not provide medical advice, diagnosis, or treatment.
3. Global Counselling is not responsible for consultation quality, diagnosis, prescriptions, treatment, or professional conduct of any psychiatrist.
4. Global Counselling shall not be liable for indirect, incidental, consequential, punitive, or special damages, including loss of data, revenue, or goodwill.
5. Our total liability, if any, shall not exceed the consultation fee paid for the specific booking giving rise to the claim.
6. We do not guarantee uninterrupted or error-free operation of the Platform and are not responsible for payment gateway failures, internet outages, or events beyond our reasonable control.
7. Nothing in this Policy limits any liability that cannot legally be excluded under applicable Indian law.
8. For any medical or psychiatric emergency, immediately contact emergency services or visit the nearest hospital. The Platform is not intended for emergency care.

9. Disputes

• Billing or refund disputes should be reported within 30 days of the transaction by emailing hello@globalcounselling.in.
• We will coordinate with the relevant psychiatrist or clinic to investigate and resolve the issue.
• This Policy shall be governed by the laws of India. Courts in Ludhiana, Punjab shall have exclusive jurisdiction, subject to applicable consumer protection laws.

10. Changes to This Policy

We may update this Payment & Refund Policy from time to time. Any changes will be published on this page with a revised Last Updated date and will apply to future bookings.

11. Contact Us

Global Counselling127, I Block, Sarabha Nagar,

Ludhiana, Punjab, India

Email: hello@globalcounselling.in
Phone: +91 98765 00000 (Mon–Fri, 10:00 AM – 6:00 PM)